{"id":1087,"date":"2020-02-07T23:23:07","date_gmt":"2020-02-07T23:23:07","guid":{"rendered":"http:\/\/www.carbonsamples.co\/nitek\/?page_id=1087"},"modified":"2022-03-28T16:28:28","modified_gmt":"2022-03-28T16:28:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.carbonsamples.co\/nitek\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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  1. Home<\/span><\/li>\n\n\t\t\t\t<\/ol><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    SUPPORT - FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I contact Nitek Technical Support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can contact Nitek Technical Support by email or phone.\u00a0 Our team is available by phone from 8:00AM to 5:00PM CST and can be reached by phone or email at:<\/p>

    Toll Free: (800) 528-4343<\/p>

    Office: (847) 259-8900<\/p>

    Email: techsupport@nitek.net<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your RMA Process?\u00a0<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can initiate an RMA request by contacting Nitek Technical Support by email or phone.\u00a0\u00a0<\/p>

    1. Call or email Nitek Technical Support to request a Return Material Authorization number and form.\u00a0 Nitek will forward this form to you.<\/li><\/ol>

      You can contact Nitek Technical Support by email or phone.\u00a0 Our team is available by phone from 8:00AM to 5:00PM CST and can be reached by phone or email at:<\/p>

      Toll Free: (800) 528-4343<\/p>

      Office: (847) 259-8900<\/p>

      Email:\u00a0techsupport@nitek.net<\/a><\/p>

      1. Follow the instructions on the form, complete the document, and return the form to Nitek.<\/li>
      2. Nitek will provider a Once an RMA has been requested, Nitek will forward you the Return Material Authorization for to be completed and returned to Nitek.\u00a0 A phone request is required for an RMA form.\u00a0<\/li>
      3. Nitek will provie Once acquired, the customer must fill it out and return via email. Please reply with assigned copy of RMA form and instructions on where to send the product.\u00a0\u00a0<\/li>
      4. For damaged and non working devices, Nitek will test and review the returned product(s), identify the cause of the issue, and communicate repair, replace, or return options to the customer.\u00a0 the product at our discretion, covering costs for shipment.\u00a0<\/li><\/ol>

        Please note: Typical turnaround time is generally five (5) business days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        We hope this was helpful! Please contact Nitek with any other questions. Our team is available by phone from 8:00AM to 5:00PM CST and can be reached by phone or email at:<\/p>

        Toll Free: (800) 528-4343<\/p>

        Office: (847) 259-8900<\/p>

        Email: techsupport@nitek.net<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Home SUPPORT – FAQ How do I contact Nitek Technical Support? You can contact Nitek Technical Support by email or phone.\u00a0 Our team is available by phone from 8:00AM to 5:00PM CST and can be reached by phone or email at: Toll Free: (800) 528-4343 Office: (847) 259-8900 Email: techsupport@nitek.net What is your RMA Process?\u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":784,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/pages\/1087"}],"collection":[{"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/comments?post=1087"}],"version-history":[{"count":31,"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/pages\/1087\/revisions"}],"predecessor-version":[{"id":2847,"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/pages\/1087\/revisions\/2847"}],"up":[{"embeddable":true,"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/pages\/784"}],"wp:attachment":[{"href":"https:\/\/www.carbonsamples.co\/nitek\/wp-json\/wp\/v2\/media?parent=1087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}